Contact Us

At Coastal Community Credit Union, we want to hear what you have to say. If you have questions about the site, our products and services, concerns, or comments in general, please fill out the Contact Us form, or choose from one of the contact methods below.

By Mail:

General mailing address
220-59 Wharf Street
Nanaimo, BC  V9R 2X3

By Phone:

     Relationship Centre (Toll-free in Canada and USA): 1-888-741.1010
     Monday - Friday 8am to 8pm; Saturday 8:30am to 4pm
     Website Technical Support  1-877-877-4006

By Webchat:
     Speak with one of our experts, live, via WebChat.
     Monday - Friday 8am to 8pm; Saturday 8:30am to 4pm


WebChat online chat service (free to use):
Monday - Friday 8am-8pm; Saturday 8:30am-4pm


Call 1.250.741.3200 (standard calling rates apply)

Telephone Banking Toll-Free:

7 days a week, 24 hours a day  1-888-741-4040

Lost or stolen Member Card®:

In Canada and the US call 1-888-277-1043
All other areas call collect 1-306-566-1276

Questions About Your Collabria Mastercard®:

Cardholder Service: 1-855-341-4643


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Enter address, postal code or branch name

Member Advisory 

We have received reports of our members and some non-members receiving text messages impersonating Coastal Community Credit Union. If you received one of these messages, please delete it.

If you clicked on the link and provided any information, it is important for you to change your PAC (password) and monitor your account closely. 

We take many precautions to protect the online banking environment and ensure your information is safe but it is important that you contact us immediately if you suspect someone has gained knowledge of your PAC/PIN, or if you suspect any loss, theft or unauthorized use of your account.

A whole new way
to connect with us!


Toll-free: 1.888.741.1010
Monday- Friday 8am to 8pm
Saturday 8:30am to 4pm

In need of reaching our experts outside of regular business hours or beyond the branch and insurance office?  Then you can count on the services of our locally-based, member and client contact centre. Learn more>>

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