How to Protect Yourself

What is ‘Phishing’?

When is a phish not a fish? When it’s a scam that uses email and popup messages to lure users into submitting personal or financial information.

The goal of these "phishing expeditions" is to deceive consumers into believing that a request for information is coming from a legitimate company, often their financial institution or credit card provider. In reality it’s a scam to collect customer information for the purpose of committing fraud.

Phishing DOs & DON'Ts

  • DON'T reply to, or click on links in an email or popup message.
  • DON'T send personal or financial information via email.
  • DO contact us immediately if you receive a suspicious email or popup message.
  • DO review your personal financial statements regularly to ensure that all transactions are legitimate.
  • DO use anti-virus software, spyware and a firewall at all times and keep them up to date.
  • DO be cautious about opening attachments or downloading files from emails even when you know who sent them. These files can contain viruses or spyware that can undermine your computer’s security leaving your passwords and personal data at risk.
  • DO remember – Under no circumstance will Coastal Community Credit Union ask you to provide confidential personal or financial information through regular email.

And finally, if you receive a suspect email, contact your branch immediately, or forward it to:

Coastal Community Credit Union
Attention: Corporate Security
220 - 59 Wharf Street
Nanaimo, BC  V9R 2x3
FAX: 250-703-4251

Awareness and caution are your best defence against phishing and other online assaults. For more information on phishing and online security please refer to the links provided.