In February 2024, we received numerous reports of phishing attempts that appeared to come from Coastal Community's cyber security department. People were receiving automated messages to confirm a large retail purchase, and if they responded, they were prompted to provide personal and banking information.

Please do not respond to these spoofed calls.

Spoofed caller ID information may make it appear as though a call is coming from Coastal Community. Your phone might also display the spoofed message in line with previous genuine messages from our credit union, making it appear legitimate.

Coastal Community will never ask you to:

• Tell us your online banking password, PIN, or other credentials
• Tell us your entire debit or credit card numbers or full account numbers
• Tell us your two-step verification codes
• Allow remote access to your phone, tablet, or computer
• Purchase cryptocurrency or gift cards
• Hide the reason for a transaction from a branch

Please contact Coastal Community immediately at 1-888-741-1010 if a scammer has gained access to your personal or banking information. We will help to ensure your accounts are safe and secure.