An update from our CEO as our province begins to 'restart'

As our province begins to “restart” on May 19th, you might be wondering how Coastal Community will be proceeding. Here is what you can expect:

May 15, 2020  5 minute read

Hello everyone,

Two months have passed since the effects of COVID-19 began to directly impact the lives of British Columbians. As a result of the many actions British Columbians have taken, our government is allowing several previously closed businesses and services to re-open beginning in mid-May, under enhanced protocols as outlined in B.C.’s Restart Plan. Our province’s progress is a direct reflection of the sacrifices and decisions we’ve all made. Thank you to you all for doing your part.

As our province begins to “restart” on May 19th, you might be wondering how Coastal Community will be proceeding. Here is what you can expect:

Next week we will continue to serve and help you as we currently have been for the past several weeks. We will continue to take care of your banking and insurance needs primarily online, and through our employees over the phone or on WebChat.

We’re here to help. We know that sometimes you can benefit from a person-to-person conversation. Or sometimes you need help with setting up an Interac e-transfer, investment advice, or renewing your insurance policy. The technologies we have along with our contact centre—with extended service hours and an increased employee team—are allowing us to offer the same caring and helpful service you’ve come to expect from us, delivered in other ways.

We’re moving in the direction of providing increased access to our branches and insurance offices—thoughtfully and carefully. We will begin to allow more access to our locations on a limited basis in the coming weeks. We’ll be doing this in a very careful and safe way, and always within the evolving protocols provided by WorkSafeBC and our Provincial Health Authority. Through our website,, we’ll be letting you know what increased access will look like as things go into place.

We will continue to keep the health and safety of you, our employees, and our communities as our top priority.  To keep us all safe, we will be adding to the measures we have in place in our locations to ensure we put safety first. It’s what all B.C. businesses will need to make sure they’re doing as they begin to reopen. We appreciate your understanding and willingness to follow these precautions that will continue to prove important in minimizing health risks.

We encourage you to continue to access our services, products and advice through non-face-to-face and virtual channels. Being named an essential service provider from the start gave us the advantage of putting in place our current safety measures and building on the alternate ways of doing business we currently have. We’re leveraging our digital and technological capabilities wherever possible, and of course, ensuring our employees are available to support all your financial and insurance needs.  

From all of us at Coastal Community, thank you for your continued confidence in us and for joining us in doing things differently. Our world continues to change, but what hasn’t is our team being here for you—to listen, to support, to help.

Be kind and stay safe, 

Adrian Legin, 
President & CEO
Coastal Community Credit Union

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