Your neighbourhood Coastal Community location is open

 
First off, a huge thank you to our valued members and clients. We appreciate your understanding as we adjusted our service operations so that Coastal Community could do its part in helping to flatten the curve. 

We’d like to let you know that all of our credit union locations (with the exception of our Willow Point Branch) are now open for you to visit. Our insurance offices are providing services by appointment only. Be prepared for things to look a little different. We’ve been busy making changes to follow government health and safety regulations, including WorkSafe BC requirements and Provincial Health Authority guidelines. As always, the health and safety of you and our employees remain our top priority. 

Here's what you can expect:

• Signs to inform you of safety procedures
• Floor decals to ensure physical distancing of 2 metres
• Plexiglass safety barriers for member and employee safety
• Hand sanitizer stations for you to use
• A limited number of members in the branch at any one time
• Heightened disinfection procedures to keep everyone safe

You will have an enhanced safety experience, from the time you enter the branch to the time you walk out. We've ensured our employees have access to personal protective equipment as needed, and we also encourage you to bring a mask if that makes you feel more comfortable.

Whether you visit one of our locations, talk to us by phone, or use our online solutions, our team is here for you - to listen, to support, to provide advice, to help. If you feel more comfortable banking from home, don't forget the branch can come to you! We'll help you get set up with technology so you can take advantage of our digital channels. 

Here's how you can access the services you need, safely and securely:

Current Location Hours

 
As we continue to provide financial and insurance services, we may need to make changes to our service delivery without notice. We appreciate your understanding.

Remember that you are still able to do all your day-to-day banking using our safe and secure digital conveniences which bring the branch to you and are a great option so you don't have to leave your home.

Please note: 

You'll see ‘By Appointment Only’ for our insurance locations below because setting a time to talk to our insurance team continues to have many benefits. It's important to us to make sure we have enough time to answer all of your questions. We ask that you give us a call at 1.888.741.1010 to book an in-branch meeting or click here to book a phone appointment to discuss your insurance needs.

 
Frequently Asked Questions

 
To help alleviate some of our current call volume and get you the information you’re looking for, we’ve created a Frequently Asked Questions guide, which we’ll update regularly.

Our Frequently Asked Questions have moved to a new page. View all FAQs here.