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COVID-19 Updates: How we're helping

Keeping you and our employees safe, informed and financially healthy

We're here for you and our communities

 
As an essential service provider, Coastal Community is here to help you meet your financial and insurance needs. We will do this by continuing to follow the most up-to-date government requirements and guidance to ensure safe operations and reduce the risk of transmission of COVID-19.

Here are the ways you can access the services you need, while keeping our work environment safe for our employees and other members and clients.

PERSONAL AND BUSINESS BANKING
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We are here to help you with all your day-to-day banking: 


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Book a phone appointment to discuss day-to-day banking

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Call our Relationship Centre for more urgent items at 1-888-741-1010

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Contact us through WebChat


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24/7 Online banking through our website or app (for iOS and Android devices)

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ATMs are available at all locations, and Interactive Teller Machines at select locations


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For borrowing or other more complex needs, book a phone appointment

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Apply online for the Canada Emergency Business Account and learn about eligibility requirements here

 

We may provide access to a branch in the rare situation where your urgent needs cannot be met through an alternate channel.

Scroll down for the latest location hours and availability. 

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INSURANCE
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Here are the ways we can help keep you protected:

 

By phone through our Relationship Centre at 1-888-741-1010

Contact us through WebChat

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For ICBC renewal and other services, please book a callback appointment here

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For ICBC Driver Licensing services, please call ICBC directly at 1-800-950-1498
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For a deferral of your ICBC monthly insurance payments (up to 90 days), visit ICBC.com or call them at 1.800.665.6422

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For questions about business insurance coverage, please email commercialinsurance@cccu.ca

WEALTH MANAGEMENT
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Let us help you manage the ever-changing market:

 

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Clients are being served by phone through our Private Wealth Group team - book a phone appointment

 

Current Location Hours & Availability

 
As we continue to provide essential financial and insurance services, we may need to make changes to our service delivery without notice. We appreciate your understanding.

Please note: 

‘By Appointment Only’ below means there is no access by members or clients inside the location, other than scheduled appointments made through our Relationshop Centre by phone or Webchat, or through our Insurance call-back service. 

‘Limited Public Access’ below means we are limiting public access inside the location to situations where a transaction cannot be conducted through alternate channels, such as our Relationship Centre by phone or Webchat, online banking through our website or mobile app, and ATMs . As identified below, at some locations, we may provide access for needs that are more complex or urgent.  

LOCATION

BRANCH HOURS

INSURANCE HOURS

CHEMAINUS

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

DUNCAN

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

VICTORIA - EAGLE CREEK

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

VICTORIA - FORT STREET

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

VICTORIA - GOLDSTREAM

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

NANAIMO - BOWEN ROAD

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

No Public Access
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

GABRIOLA ISLAND

Limited Public Access
Member Support from:
10am-4pm | Tuesday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

NANAIMO - HAMMOND BAY

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

No Public Access
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

NANAIMO - HARBOURFRONT

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

No Public Access
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

NANAIMO - SOUTHGATE

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

No Public Access
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

NANOOSE

Limited Public Access
Member Support from:
10am-4pm | Tuesday-Friday

PARKSVILLE

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

No Public Access
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

PORT ALBERNI

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

QUALICUM

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

TOFINO

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

UCLUELET

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

COMOX

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

No Public Access
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

COURTENAY - FOURTH STREET

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

COURTENAY - RYAN ROAD

Limited Public Access
Member Support from:
10am-4pm | Tuesday-Friday

CAMPBELL RIVER - DISCOVERY HARBOUR

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

CAMPBELL RIVER - WILLOW POINT 

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

QUADRA ISLAND

Limited Public Access
Member Support from:
10am-4pm | Tuesday-Friday

PORT HARDY

Limited Public Access
Member Support from:
10am-4pm | Tuesday-Friday

PORT MCNEILL

Limited Public Access
Member Support from:
10am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

COASTAL COMMUNITY RELATIONSHIP CENTRE
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Here to help in these challenging times

Call, chat or email with one of our representatives (Monday to Friday 8am-7pm and Saturdays 8:30am-4pm)

 1.888.741.1010

 Chat online now

 info@cccu.ca

Support measures for our members & clients

 
Learn what help is available from Coastal Community and other agencies at all levels of our communities

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Learn about our Financial Relief program

We'll help you find a solution for your financial pressures on a case by case basis.

 
 Apply for COVID-19 deferral request >

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Apply for the Canadian Emergency Business Account

We’re here to help our eligible business members apply for the financial support they need to cover operating costs. 

Complete the online CEBA application now > 

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Find out what's changed about RRIFs

To  help seniors with RRIFs, there have been changes to minimum withdrawal amounts.

 
Speak to an expert to learn more >

INSURANCE SERVICES CALLBACK FEATURE
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For our ICBC clients - access our new callback feature

Need to renew your Autoplan or have any other ICBC-related needs that could use one of our experts? Avoid waiting on hold—while still keeping your place in line—with our new callback feature. Access this service online and get automatically moved into our contact centre queue. When you’re up, we’ll call you. Here’s how to do it:

 Click on the link below

 Type in your contact info & select what you need help with

 Click Submit and you're added to our virtual queue

Worried about my investments

PRIVATE WEALTH GROUP
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Financial markets got you worried?

With unprecedented volatility of the equity markets, these can be highly stressful and uncertain times for investors. We want you to be confident that our team is here for you. Whether you’re one of our 7,000 clients of our Private Wealth Group or not, we are here for all our members. 

SIGN UP FOR CRA DIRECT DEPOSIT
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Get your benefit payments and tax refunds faster

If you aren't already registered for the CRA's digital services, signing up for direct deposit or changing your account information through us is easy and secure!

Here's how: 

 Login to online banking

 Navigate to Account Services

​ ​​Select CRA Direct Deposit

 
Frequently Asked Questions

 
To help alleviate some of our current call volume and get you the information you’re looking for, we’ve created a Frequently Asked Questions guide, which we’ll update regularly.

Our Frequently Asked Questions have moved to a new page. View all FAQs here. 

Connect with Coastal Community


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