Need to do some banking but can’t make it into a branch? Don’t stress — you can do most of your banking without needing to visit a branch. Deposit a cheque, pay bills, send or receive money and more — our digital banking system has you covered. If you haven’t already done so, register for online banking by visiting www.cccu.ca.

Here’s what you need to know to get started:

1. Click ‘Log In’ at the top right corner.
2. Find and select the Not Registered? link.
3. Enter your Member Number. (Not sure what your Member Number is? You can find this information on your Coastal Community Credit Union monthly statement)
4. Click Continue and follow the instructions and prompts.

Once you have been identified, you will be required to set a Personal Access Code (PAC).

You're all set! You can now access your accounts online anytime, anywhere.

We're here to help. If you’re having trouble registering for online banking, contact our Relationship Centre at 1-888-741-1010 or speak with an expert via WebChat now.

We’ve created some short and simple videos to walk you through the process. For steps on how to locate your info through your online banking (desktop) click here. For steps on how to locate your info through your mobile app click here. 

If you hold a RRIF, you may want to utilize the new RRIF relief option, announced by the Government of Canada on March 18th.  This involves a flexible 25% reduction of the required 2020 RRIF minimum payment to help seniors that are redeeming assets in this volatile market. 

• Minimum Payment Deferrals for cardholders impacted by COVID-19. Payment deferrals can be requested on a month by month basis (for up to 6 months).
• For Canadians stuck outside Canada and trying to get home, we can provide emergency credit limit increases to cover airfare, car rentals, food, shelter, medical supplies, medications and other expenses.
• Increased Contactless Payments to $250 for Grocery & Convenience Stores and Pharmacies

If you are experiencing a financial hardship due to the impacts of COVID-19, please call the Collabria Contact Centre at 1-855-341-4643 and they will work with you to discuss how we may be able to help you.

On March 25th, the Government of Canada announced its newest financial measure – the Canada Emergency Response Benefit (CERB) to assist those who, among others, are sick or quarantined. Learn more about this funding here. 

We are here to help you navigate through these uncertain, unprecedented times. If you have questions about your policy, please email our Commercial Insurance team directly at commercialinsurance@cccu.ca

If you have questions relating to your travel insurance, Collabria, our credit card provider, has provided this update to all Collabria credit card holders:

Our credit card travel insurance provider, Desjardins Financial Security Life Assurance Company (DFS), is advising our cardholders to take note of the recent Government of Canada Travel Global Travel Advisory with regards to travel until further notice. 

Cardholders are advised to refer to the DFS website where Frequently Asked Questions (FAQs) relating to the evolving situation and card insurance coverages are continuously updated. For further information, please visit: collabriafinancial.ca or call our Cardholder Services Contact Centre at: 1.855.341.4643.