We're here for you and our communities

Keeping you and our employees safe, informed and financially healthy

Your neighbourhood Coastal Community location is open

 
First off, a huge thank you to our valued members and clients. We appreciate your understanding as we adjusted our service operations so that Coastal Community could do its part in helping to flatten the curve. 

We’d like to let you know that all of our credit union locations are open for you to visit. Our insurance offices are providing services by appointment only. Be prepared for things to look a little different. We’ve been busy making changes to follow government health and safety regulations, including WorkSafe BC requirements and Provincial Health Authority guidelines. As always, the health and safety of you and our employees remain our top priority. 

Here's what you can expect:

  • Signs to inform you of safety procedures
  • Floor decals to ensure physical distancing of 2 metres
  • Plexiglass safety barriers for member and employee safety
  • Hand sanitizer stations for you to use
  • A limited number of members in the branch at any one time
  • Heightened disinfection procedures to keep everyone safe

You will have an enhanced safety experience, from the time you enter the branch to the time you walk out. We've ensured our employees have access to personal protective equipment as needed, and we also encourage you to bring a mask if that makes you feel more comfortable.

Whether you visit one of our locations, talk to us by phone, or use our online solutions, our team is here for you - to listen, to support, to provide advice, to help. If you feel more comfortable banking from home, don't forget the branch can come to you! We'll help you get set up with technology so you can take advantage of our digital channels. 

Here's how you can access the services you need, safely and securely:

PERSONAL AND BUSINESS BANKING

We are here to help you with all your day-to-day banking: 



 Book a phone appointment to discuss day-to-day banking


 Call our Relationship Centre for more urgent items at 1-888-741-1010


 Contact us through WebChat


 24/7 Online banking through our website or app (for iOS and Android devices)


 ATMs are available at all locations, and Interactive Teller Machines at select locations


 For borrowing or other more complex needs, book a phone appointment
 


 Apply online for the Canada Emergency Business Account and learn about eligibility requirements here

 

Scroll down for the latest location hours.

Please note we may need to adjust a specific location's hours on occasion, so don't forget to check before leaving home.

INSURANCE

Here are the ways we can help keep you protected:

 

 By phone through our Relationship Centre at 1-888-741-1010

 Contact us through WebChat


 For ICBC renewal and other services, please book a callback appointment here


 For ICBC Driver Licensing services, please call ICBC directly at 1-800-950-1498

 For a deferral of your ICBC monthly insurance payments (up to 90 days), visit ICBC.com or call them at 1.800.665.6422


 For questions about business insurance coverage, please email commercialinsurance@cccu.ca

WEALTH MANAGEMENT
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Let us help you manage the ever-changing market:

 

 Clients are being served by phone through our Private Wealth Group team - book a phone appointment


 In-person appointments available upon request

Current Location Hours

 
As we continue to provide financial and insurance services, we may need to make changes to our service delivery without notice. We appreciate your understanding.

Remember that you are still able to do all your day-to-day banking using our safe and secure digital conveniences which bring the branch to you and are a great option so you don't have to leave your home.

Please note: 

You'll see ‘By Appointment Only’ for our insurance locations below because setting a time to talk to our insurance team continues to have many benefits. It's important to us to make sure we have enough time to answer all of your questions. We ask that you give us a call at 1.888.741.1010 to book an in-branch meeting or click here to book a phone appointment to discuss your insurance needs.


LOCATION

BRANCH HOURS

INSURANCE HOURS

CHEMAINUS

9:30am-4pm | Monday-Friday

DUNCAN

9:30am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

VICTORIA - EAGLE CREEK

9:30am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

VICTORIA - FORT STREET

9:30am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

VICTORIA - GOLDSTREAM

9:30am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

NANAIMO - BOWEN ROAD

9:30am-4pm | Monday-Friday

No Public Access
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

GABRIOLA ISLAND

9:30am-4pm | Tuesday-Saturday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

NANAIMO - HAMMOND BAY

9:30am-4pm | Monday-Friday

No Public Access
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

NANAIMO - HARBOURFRONT

9:30am-4pm | Monday-Friday

No Public Access
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

NANAIMO - SOUTHGATE

9:30am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

NANOOSE

10am-4pm | Tuesday-Friday

PARKSVILLE

9:30am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

PORT ALBERNI

9:30am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

QUALICUM

9:30am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

TOFINO

10am-4pm | Monday-Friday

UCLUELET

10am-4pm | Monday-Friday

COMOX

9:30am-4pm | Monday-Friday

No Public Access
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

COURTENAY - FOURTH STREET

9:30am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

COURTENAY - RYAN ROAD

9:30am-4pm | Monday-Friday

CAMPBELL RIVER - DISCOVERY HARBOUR

9:30am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

CAMPBELL RIVER - WILLOW POINT 

9:30am-4pm | Monday-Friday

QUADRA ISLAND

10am-4pm | Tuesday-Friday

PORT HARDY

9:30am-4pm | Monday-Friday

PORT MCNEILL

10am-4pm | Monday-Friday

By Appointment Only
Client Support from Relationship Centre:
1-888-741-1010 | WebChat

COASTAL COMMUNITY RELATIONSHIP CENTRE

Here to help in these challenging times

Call, chat or email with one of our representatives (Monday to Friday 8am-7pm and Saturdays 8:30am-4pm)

 1.888.741.1010

 Chat online now

 info@cccu.ca

Services and support measures for our members & clients

 
From the helpful information you need to digital options to get you your money quicker, learn what's available to help you improve your financial health.

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Get your tax refunds & CRA payments faster

Sign up for CRA's digital services quickly and securely through online banking. 
 

 Login & click Account Services now >

​​

Apply for the Canadian Emergency Business Account

We’re here to help our eligible business members apply for the financial support they need to cover operating costs. 

Complete the online CEBA application >

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Find out what's changed about RRIFs

To  help seniors with RRIFs, there have been changes to minimum withdrawal amounts.
 

Speak to an expert to learn more >

INSURANCE SERVICES CALLBACK FEATURE

For our ICBC clients - access our new callback feature

Need to renew your Autoplan or have any other ICBC-related needs that could use one of our experts? Avoid waiting on hold—while still keeping your place in line—with our new callback feature. Access this service online and get automatically moved into our contact centre queue. When you’re up, we’ll call you. Here’s how to do it:

 Click on the link below

 Type in your contact info & select what you need help with

 Click Submit and you're added to our virtual queue

Worried about my investments

PRIVATE WEALTH GROUP

Financial markets got you worried?

With unprecedented volatility of the equity markets, these can be highly stressful and uncertain times for investors. We want you to be confident that our team is here for you. Whether you’re one of our 7,000 clients of our Private Wealth Group or not, we are here for all our members. 

 
Frequently Asked Questions

 
To help alleviate some of our current call volume and get you the information you’re looking for, we’ve created a Frequently Asked Questions guide, which we’ll update regularly.

Our Frequently Asked Questions have moved to a new page. View all FAQs here

Connect with Coastal Community


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