We're here for you and our communities

Keeping you and our employees safe, informed and financially healthy

Online, on the phone, or in person (at a safe distance!)—we’re here for you

 
As we continue to round the corner of the pandemic, here are some things to know to help you keep managing your money safely and securely during these times. 

  • All of our credit union locations are open for you to visit. We ask that you continue to follow the Provincial Health orders as we move through BC's Reopening Plan. As of August 25th, masks will be required in public indoor settings. If you have forgotten yours, disposable ones will be provided.
  • Our insurance offices are open for you to visit, although many insurance needs can be taken care of over the phone. To make things easier, use our callback service & avoid waiting on hold. When you’re up, we’ll call you.
  • Using our online channels remains a fast, safe and convenient way to do your banking. If you haven't already, you can have the branch come to you by signing up for online/mobile banking. Phone us at 1.888.741.1010 if you want to get set up on this safe, simple & secure service. 
  • It’s important to us that you get the info you need quickly and easily. Nearly all (84%) who’ve visited cccu.ca recently found what they were looking for and felt that it was helpful. In support of this, we’ll keep updating our site and adding even more resources. Let us know if there’s anything you’d like to see.

Thank you! As we continue to move safely through the steps to return to normal, our purpose remains the same: to help you strengthen your financial health. We appreciate your trust in us. At our locations, you’ll continue to see us following government health and safety regulations for each step of the Reopening Plan. Please keep in mind that the re-opening steps are subject to change, and we will make adjustments as required. 

Here's what you can expect for Phase 3 (updated as of August 25th):

  • Complimentary disposable masks, in case you have forgotten yours
  • Signs to inform you of safety procedures
  • Floor decals to ensure physical distancing of 2 metres
  • Plexiglass safety barriers for member and employee safety
  • Hand sanitizer stations for you to use
  • A limited number of members/clients in the branch at any one time
  • Heightened disinfection procedures to keep everyone safe

Here's how you can access the services you need, safely and securely:

PERSONAL AND BUSINESS BANKING

We are here to help you with all your day-to-day banking: 



Book an appointment to discuss your banking needs


Call our Relationship Centre to discuss your banking needs at 1-888-741-1010


Contact us through WebChat


24/7 Online banking through our website or app (for iOS and Android devices)


ATMs are available at all locations, and Interactive Teller Machines at select locations


View frequently asked questions for the Canada Emergency Business Account (CEBA)



Scroll down for the latest location hours.

Please note we may need to adjust a specific location's hours on occasion, so don't forget to check before leaving home.



INSURANCE

Here are the ways we can help keep you protected:

 

By phone through our Relationship Centre at 1-888-741-1010

Contact us through WebChat

Visit us at our locations — see below for hours of operation

For ICBC renewal and other services, please book a callback appointment here


For ICBC Driver Licensing services, please call ICBC directly at 1-800-950-1498
 ​


For questions about business insurance coverage, please email commercialinsurance@cccu.ca

WEALTH MANAGEMENT
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Let us help you manage the ever-changing market:

 

Clients are being served by phone through our Private Wealth Group team - book a phone appointment


In-person appointments available upon request. From July 1st, you can book an appointment at 1.800.806.2332 to speak to one of our experts in one of our locations. 

Current Location Hours

 
As we continue to provide financial and insurance services, we may need to make changes to our service delivery without notice. We appreciate your understanding.

Remember that you are still able to do all your day-to-day banking using our safe and secure digital conveniences which bring the branch to you and are a great option so you don't have to leave your home.


LOCATION

BRANCH HOURS

INSURANCE HOURS

CHEMAINUS

9:30am-4pm | Monday-Friday

DUNCAN

9:30am-5pm | Monday-Friday

9:30am-5pm | Monday-Friday
9:30am-4pm | Saturday

VICTORIA - EAGLE CREEK

9:30am-5pm | Monday-Friday

9:30am-5pm | Monday-Friday

VICTORIA - FORT STREET

9:30am-5pm | Monday-Friday

9:30am-5pm | Monday-Friday

VICTORIA - GOLDSTREAM

9:30am-5pm | Monday-Friday
9:30am-4pm | Saturday

9:30am-5pm | Monday-Friday
9:30am-4pm | Saturday

NANAIMO - BOWEN ROAD

9:30am-5pm | Monday-Friday
9:30am-4pm | Saturday 

9:30am-5pm | Monday-Friday
9:30am-4pm | Saturday 

GABRIOLA ISLAND

9:30am-4pm | Tuesday-Saturday

9:30am-4pm | Tuesday - Saturday

NANAIMO - HAMMOND BAY

9:30am-5pm | Monday-Friday

9:30am-5pm | Monday-Friday

NANAIMO - HARBOURFRONT

9:30am-5pm | Monday-Friday

9:30am-5pm | Monday-Friday

NANAIMO - SOUTHGATE

9:30am-5pm | Monday-Friday

9:30am-5pm | Monday-Friday
9:30am-4pm | Saturday

NANOOSE

10am-4pm | Tuesday-Friday

PARKSVILLE

9:30am-5pm | Monday-Friday
9:30am-4pm | Saturday

9:30am-5pm | Monday-Friday
9:30am-4pm | Saturday

PORT ALBERNI

9:30am-4pm | Monday-Friday

9:30am-5pm | Monday-Friday
9:30am-4pm | Saturday

QUALICUM

9:30am-5pm | Monday-Friday

9:30am-5pm | Monday-Friday
9:30am-4pm | Saturday

TOFINO

10am-4pm | Monday-Friday

UCLUELET

10am-4pm | Monday-Friday

COMOX

9:30am-5pm | Monday-Friday

9:30am-5pm | Monday-Friday

COURTENAY - FOURTH STREET

9:30am-5pm | Monday-Friday
9:30am-4pm | Saturday

9:30am-5pm | Monday-Friday

COURTENAY - RYAN ROAD

9:30am-5pm | Monday-Friday

CAMPBELL RIVER - DISCOVERY HARBOUR

9:30am-5pm | Monday-Friday

9:30am-5pm | Monday-Friday
9:30am-4pm | Saturday

CAMPBELL RIVER - WILLOW POINT 

9:30am-4pm | Monday-Friday

QUADRA ISLAND

10am-4pm | Tuesday-Friday

PORT HARDY

9:30am-4pm | Monday-Friday

PORT MCNEILL

10am-4pm | Monday-Friday

9:30am-5pm | Monday-Friday

COASTAL COMMUNITY RELATIONSHIP CENTRE

Here to help with your banking and insurance needs

Call, chat or email with one of our representatives (Monday to Friday 8am-7pm and Saturdays 8:30am-4pm)

 1.888.741.1010

 Chat online now

 info@cccu.ca

Services and support measures for our members & clients

 
From the helpful information you need to digital options to get you your money quicker, learn what's available to help you improve your financial health.

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Get your tax refunds & CRA payments faster

Sign up for CRA's digital services quickly and securely through online banking. 
 

 Login & click Account Services now >

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How to repay your CEBA loan & reap the benefits

Are you one of many business owners who got a Canadian Emergency Business Account (CEBA) loan?

Learn how to make a CEBA payment >

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Help for Island not-for-profits
 

Our Relief & Resiliency Fund is here to support community organizations impacted by Covid. 

Apply for funding >

INSURANCE SERVICES CALLBACK FEATURE

For our ICBC clients - access our new callback feature

Need to renew your Autoplan or have any other ICBC-related needs that could use one of our experts? Avoid waiting on hold—while still keeping your place in line—with our new callback feature. Access this service online and get automatically moved into our contact centre queue. When you’re up, we’ll call you. Here’s how to do it:

 Click on the link below

 Type in your contact info & select what you need help with

 Click Submit and you're added to our virtual queue

Worried about my investments

PRIVATE WEALTH GROUP

Financial markets got you worried?

With unprecedented volatility of the equity markets, these can be highly stressful and uncertain times for investors. We want you to be confident that our team is here for you. Whether you’re one of our 7,000 clients of our Private Wealth Group or not, we are here for all our members. 

 
Frequently Asked Questions

 
To help alleviate some of our current call volume and get you the information you’re looking for, we’ve created a Frequently Asked Questions guide, which we’ll update regularly.

Our Frequently Asked Questions have moved to a new page. View all FAQs here

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