On COVID-19. Learn what we're doing during the ongoing situation

A special notice to our valued members, clients and community members

November 23, 2020   5 minute read

In light of the ongoing situation regarding COVID-19, we continue to do everything we can to ensure the health and safety of our members, clients and employees.  This is a top priority for us because we want to ensure a safe experience for everyone. The actions we’re taking are based on recommendations coming from public health authorities, including the Provincial Health Officer and the Public Health Agency of Canada. 

Here are the measures we’ve taken in all Coastal Community locations: 

  • Continuing to apply heightened cleaning procedures at all locations
  • Acting on the most up-to-date health and hygiene-related best practices for all employees, including social distancing and wearing masks in indoor public spaces
  • Requiring employees to stay home if they are sick or have any symptoms

Here's how we're keeping you and others safe:

  • Complimentary disposable masks, in case you've forgotten yours
  • Signs to inform you of safety procedures
  • Floor decals to ensure physical distancing of 2 metres
  • Plexiglass safety barriers for member and employee safety
  • Hand sanitizer stations for you to use
  • A limited number of members/clients in the branch at any one time
  • Heightened disinfection procedures to keep everyone safe
  • Providing service through alternate channels like WebChat and our Relationship Centre (1-888-741-1010)
  • Promoting use of online, mobile and telephone banking, available 24/7

Here's how to bank while social distancing:

  • All our credit union locations are open to visit — we ask that you follow the Provincial Health orders and wear a mask (disposable ones will be provided) and we’ll do the same. Don’t forget you can always use alternate channels like WebChat or contact us by phone (1.888.741.1010)
  • Our insurance offices are now open for you to visit, although you can still take care of many insurance needs over the phone. To make things easier, use our call back service and avoid waiting on hold. When you’re up, we’ll call you. 
  • Online, mobile and telephone banking is always available 24/7. Online banking can even be set up directly through cccu.ca (click the ‘Not Registered?’ link on the Login page). Phone us at 1.888.741.1010 if you want help getting set up on this safe, simple & secure service. 

We’ll get through this together

These healthy practices, both ours and yours, allow us to continue to provide the essential financial and insurance services you need, while keeping our work environment safe for our employees and other members and clients, and helping to contain the spread of COVID-19.

We encourage you to stay up-to-date with information shared by, among others, the Government of BC and the BC CDC.  As we continue to closely monitor, evaluate and act on the evolving situation, our thoughts are with those who have been affected by the outbreak including the medical staff who are helping beyond measure.

Thank you for your continued trust and confidence.

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