On COVID-19. Learn what we're doing during the ongoing situation

A special notice to our valued members, clients and community members

March 13, 2020   5 minute read

In light of ongoing developments regarding COVID-19 (novel coronavirus), we wanted to update you on what we’re doing to ensure the health and well-being of you and our employees. This is a top priority for us because we want to ensure a safe experience for everyone. The actions we’re taking are based on recommendations coming from public health authorities, including the Provincial Health Services Authority and Public Health Agency of Canada. 

Here are the measures we’ve taken at Coastal Community: 

  • Introduced heightened cleaning procedures at all locations, with special focus on high traffic, high touch areas
  • Ensured hand sanitizing stations are readily available at all locations
  • Promoting strong hygiene and health-related best practices among employees and visitors, as recommended by public health authorities; this includes personal contact etiquette such as refraining from hand shaking.
  • Promoting online banking and telephone financial services
  • Requiring employees to stay home if they are sick or have any symptoms
  • Ongoing and regular monitoring, evaluation and action

To protect yourself and others:

We kindly ask that you visit us at a later date or use other ways of connecting with us if any of the following applies:

  • You are showing signs or symptoms of cold or flu, including fever, new onset of cough, or difficulty breathing.
  • You are being tested for or have been diagnosed with COVID-19.
  • You have travelled outside of Canada in the last 14 days.
  • You have been in contact with someone who meets these criteria.

If you are well and come to one of our locations, please:

  • Use the hand sanitizer
  • Practice healthy practices, such as coughing or sneezing into a tissue or your elbow

When you can’t get to a branch or insurance office:

We’ll get through this together

These healthy practices, both ours and yours, will help to prevent the transmission of any possible germs and keep our space clean and healthy for our members, clients, employees and community. 

We encourage you to stay up-to-date with information shared by public health officials. As we continue to closely monitor the situation, our thoughts are with those who have been affected by the outbreak including the medical staff who are helping beyond measure.

Thank you for your continued trust and confidence.

Public health resources:

Public Health Agency of Canada

BC Centre for Disease Control

Government of Canada Travel Advice & Advisories

*Service offered Monday to Friday, 8am to 7pm and Saturdays from 8:30am to 4:00pm 

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