To help protect your and our employees’ health during this uncertain time, some of our branches may be temporarily closed and all now have reduced hours as of March 19th. We also may need to adjust the services we provide at certain locations without notice.

As of today, we will be limiting the number of member and clients in our locations at the same time. This will make it much easier for you and our employees to practice social distancing while we continue to provide the best possible access to our services.

We are asking that you do all your day-to-day banking using our safe and secure digital conveniences which bring the branch to you and are a great option so you don't have to leave your home. 

When you can’t make it to a branch, here are the ways you can still take care of your finances:

Online banking

What you can do:

• Pay a bill
• Send an Interac e-Transfer
• Transfer funds
• Transfer between accounts (including USD & Registered Savings)
• Change your Personal Access Code
• Set up Alerts

Good to know: If you don’t have online banking, click the ‘Not Registered?’ link next to the login button and follow the steps for set up. Your login info works for online, mobile and mobile app banking. And if you forget your Personal Access Code, you can re-set it online too.

Coastal Community mobile app

What you can do:

• Pay a bill
• Deposit a cheque
• Send an Interac e-Transfer
• Transfer funds
• Transfer between accounts (including USD & Registered Savings)
• Set up Alerts

Good to know: That’s right, you can deposit a cheque through the Coastal Community mobile app by snapping its photo (through your smartphone or tablet) and submitting the cheque deposit electronically. 

Account activity & security alerts

What you can do:

• Set up security alerts. These include: Password Change, New Payee Added and Locked Account alerts
• Set up balance & activity alerts. These include: Low Balance, Deposit, Withdrawal and e-Transfer Recipient Added alerts
• Set up payment alerts. Includes: Scheduled Payment or Transfer May Fail alert

Good to know: Activate the alerts that will work for you through online banking or our mobile banking app. Alerts come directly to your phone, email or both.

Interactive Teller Machines (at Eagle Creek, Fort Street, Goldstream Village, Duncan and Nanaimo Harbourfront and Comox locations): Monday-Friday 9am-5pm, Saturday 9am-4pm

What you can do:

• Pay a bill
• Deposit cash or cheques
• Transfer funds
• Transfer between accounts (including USD & Registered Savings)
• Take out cash and coin
• Ask general questions

Good to know: Feeling better but missed us during business hours? Our ITMs* connect you securely to our experts so that you can do your day-to-day banking before, during and after we’re open. They can also act as an ATM too. 

Ask a question*

What you can do:

• WebChat*, found on cccu.ca
• Phone us* toll-free at 1.888.741.1010
• Send us a secure message by signing into online banking

Good to know: Whether you have a banking, lending, investment or insurance-related question, we have experts on hand to help you! If you would like to discuss options to relieve financial stress, please set up a phone appointment online.

Book an appointment online

What you can do:

• Personal or business banking appointment, including the option to discuss ways to relieve any financial stress in this challenging time
• Lending appointment
• Investing appointment

Good to know: Book an appointment now. If you need to cancel or modify the meeting, you can do so through the link found in your confirmation email.

If you still need to see us in person, our branches are safe for you to visit. We've implemented precautionary measures in our branches and continue to monitor the situation closely. 

*Service offered Monday to Friday, 8am to 7pm and Saturdays from 8:30am to 4:00pm