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Alerts to help prevent fraud

When was my paycheque deposited? Is my chequing balance below $1,000? Was my online banking Personal Access Code changed?

September 2021  4 min read

The more you know about what’s going on in your accounts and day-to-day finances, the better able you’ll be to manage situations or spot potential fraud. And that means a greater sense of security for yourself.

That’s why we encourage all members to sign up for Account and Activity Alerts through online or mobile banking. They’re free to use and are an effective way to keep you safe—whether it’s from fraud or from an overdrawn account.

How do Account & Activity Alerts work?

Once set up, you’ll receive notifications (as a text message, email or both) on what your account is doing or if certain changes are made in online banking. You choose what, how & how often you want to be notified. If something seems suspicious, call us (1.888.741.1010) and we’ll help investigate. 

How do I set up my Alerts?

First you’ll need to have online banking. If you don’t have this yet, click the ‘Not Registered?’ tab found on this page and follow the steps for set up, available 24/7. If you need assistance, please call 1-888-741-1010, Monday – Friday:  8:00am to 7pm, and Saturday: 8:30am – 4:00pm.

Log in and navigate to the Messages & Alerts tab and then Manage Alerts to activate any of these notifications: 

  • Low balance
  • Personal Access Code (PAC) changed
  • Scheduled payment/transfer may fail
  • Withdrawal made
  • My balance
  • Online banking account locked out — incorrect response to security question
  • Deposit made
  • Interac e-Transfer recipient added
  • New bill payee added
  • Personal Access Code (PAC) changed
  • Interac Online payment authorized

The best part about Alerts (apart from the added safety and convenience) is that they’re customizable to fit your needs. Use one, a handful, or all of them to stay on top of your money and increase security. They can also help you spot savings opportunities—if your Alert is telling you that you have excess funds in your chequing, take that as a sign to move the extra money into a savings account, RRSP or TFSA.  

“The Alerts system has helped me avoid being overdrawn and has actually given me more insight into what I’m doing with my finances. The Alerts motivate me to investigate what’s going on in my accounts and why—and that’s the starting point for any changes that need to be made with how I handle my money…”

What about my Collabria MasterCard credit card?

It has an Alerts option too! Login in to your Collabria My Card Info site and select Fraud Alerts from the Account Services tab. You’ll get real time alerts texted to your phone when a suspicious transaction is identified on your credit card account.