Report a Lost or Stolen Card

Call our support teams right away— available 24/7 all year round

Membercard

Has your MemberCard been lost or stolen?

Contact our support team right away

1-888-741-1010 (During business hours: Monday-Friday 8am-7pm, Saturday 8:30am-4pm)

1-888-277-1043 (From Canada and the US - Call Direct)

1-306-566-1276 (From outside Canada and the US - Call Collect)

Mastercard

Has your MasterCard® been lost or stolen?

Contact Collabria MasterCard® support team right away

From Canada and US: 1-855-341-4643

International Collect: 1-647-252-9564

What to do next

Take these steps to protect yourself after reporting your missing card:

Review your account activity and notify us of any unauthorized transactions
Replace your card and get a new PIN
Monitor your accounts to ensure no further unauthorized transactions have been placed

CARD SECURITY

Easy ways to keep your credit cards safe

It’s very important to keep your credit card secure. Here’s four steps to follow

Step 1: Sign up for real-time fraud text alerts
Step 2: Frequently monitor your card history for unusual activity
Step 3: Don’t auto-save your credit card and other personal data
Step 4: Use tap payment to reduce the risk of shoulder surfing or skimming

Connect with Coastal Community

We're here for you.

1-888-741-1010

service@cccu.ca

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Together, let's do great things.

Coastal Community Credit Union acknowledges that we are located on the Lands of the Coast Salish, Nuu-chah-nulth and Kwakiutl ancestors and families, whose historical relationships with the Land continue to this day. We are grateful to have the opportunity to live, learn, work and play in their traditional and unceded territories.

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