Report a lost or stolen card


Call our support teams right away— available 24/7 all year round

Membercard

Has your MemberCard been lost or stolen? 

Contact our support team right away


1-888-741-1010 ​(During business hours: Monday-Friday 8am-8pm, Saturday 8:30am-4pm)
Everlink
1-888-277-1043 ​(From Canada and the US - Call Direct)
Everlink
1-306-566-1276 (From outside Canada and the US - Call Collect)

Mastercard

Has your MasterCard® been lost or stolen?

Contact Collabria MasterCard® support team right away


From Canada and US: 1-855-341-4643
 
International Collect: 1-647-252-9564

 
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What to do next

Take these steps to protect yourself after reporting your missing card:

  • Review your account activity and notify us of any unauthorized transactions
  • Replace your card and get a new PIN
  • Monitor your accounts to ensure no further unauthorized transactions have been placed

CARD SECURITY

Easy ways to keep your credit cards safe  

​It’s very important to keep your credit card secure. Here’s four steps to follow

  • Step 1: Sign up for real-time fraud text alerts
  • Step 2: Frequently monitor your card history for unusual activity
  • Step 3: Don’t auto-save your credit card and other personal data
  • Step 4: Use tap payment to reduce the risk of shoulder surfing or skimming

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