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Report a lost or stolen card

Call our support teams right away— available 24/7 all year round


Has your Member Card been lost or stolen? 

Contact our support team right away

During business hours: 1-888-741-1010​ (Monday-Friday 8am-7pm, Saturday 8:30am-4pm)
After hours: 1-888-277-1043 (From Canada and the US - Call Direct)​
After hours: 1-778-762-4649 (From outside Canada and the US - Call Collect)


Has your MasterCard® been lost or stolen?

Contact Collabria MasterCard® support team right away

From Canada and US: 1-855-341-4643
International Collect: 1-647-252-9564
Cardwise online or mobile app: You have the option to turn off your card if it’s misplaced or report the card lost or stolen without having to call in—you can download the Cardwise app from the App Store or get it on Google Play

What to do next

Take these steps to protect yourself after reporting your missing card:

  • Review your account activity and notify us of any unauthorized transactions
  • Replace your card and get a new PIN
  • Monitor your accounts to ensure no further unauthorized transactions have been placed

Easy ways to keep your credit cards safe  

It’s very important to keep your credit card secure. Here’s four steps to follow

  • Step 1: Sign up for real-time fraud text alerts
  • Step 2: Frequently monitor your card history for unusual activity
  • Step 3: Don’t auto-save your credit card and other personal data
  • Step 4: Use tap payment to reduce the risk of shoulder surfing or skimming