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Report a lost or stolen card


Call our support teams right away— available 24/7 all year round

Membercard

Has your MemberCard been lost or stolen? 

Contact our support team right away


During business hours: 1-888-741-1010​ (Monday-Friday 8am-7pm, Saturday 8:30am-4pm)
After hours: 1-888-277-1043 (From Canada and the US - Call Direct)​
After hours: 1-306-566-1276 (From outside Canada and the US - Call Collect)

Mastercard

Has your MasterCard® been lost or stolen?

Contact Collabria MasterCard® support team right away


From Canada and US: 1-855-341-4643
 
International Collect: 1-647-252-9564
 
Cardwise online or mobile app: You have the option to turn off your card if it’s misplaced or report the card lost or stolen without having to call in—you can download the Cardwise app from the App Store or get it on Google Play
 
 
 
 

What to do next

Take these steps to protect yourself after reporting your missing card:

  • Review your account activity and notify us of any unauthorized transactions
  • Replace your card and get a new PIN
  • Monitor your accounts to ensure no further unauthorized transactions have been placed
 
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CARD SECURITY

Easy ways to keep your credit cards safe  

It’s very important to keep your credit card secure. Here’s four steps to follow

  • Step 1: Sign up for real-time fraud text alerts
  • Step 2: Frequently monitor your card history for unusual activity
  • Step 3: Don’t auto-save your credit card and other personal data
  • Step 4: Use tap payment to reduce the risk of shoulder surfing or skimming