Make a home or auto insurance claim
Information and contact details to help make the unexpected a little less stressful.
HOME INSURANCE CLAIMS
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Need to make a claim on your home insurance?
During business hours, our experts are your first line of defense. Call our Relationship Centre for assistance and to start your claim. Make sure you have the necessary things on hand to help with the process.
Information you'll need:
If your claim involves theft or vandalism, contact the police first
Your insurance policy and policy number
Details on the circumstances and damage
Police file number (if applicable)
AFTER HOURS HOME INSURANCE CLAIMS
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Need to make a claim beyond business hours?
Call the toll-free number based on the city or town you're in:
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ICBC INSURANCE CLAIMS
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Need to make a claim with ICBC?
Here’s what you need to know to make the process go as smoothly as possible. When you’re ready, you can report online or by phone 24/7.
Information you'll need:
Licence plate number of each vehicle
Driver’s licence number for each driver
Insurance information for non-ICBC insured vehicles
Name and address of your preferred repair facility (if vehicle is not driveable)
Police file number (if applicable)
Have private auto insurance?
You will also need to call the applicable insurance company:
Call Family Insurance: 1-800-661-4404
Call Intact Insurance: 1-866-464-2424
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