Make a home or auto insurance claim

 
Information and contact details to help make the unexpected a little less stressful. 

HOME INSURANCE CLAIMS

Need to make a claim on your home insurance?

During business hours, our experts are your first line of defense. Call our Relationship Centre for assistance and to start your claim. Make sure you have the necessary things on hand to help with the process. 

Information you'll need:

 If your claim involves theft or vandalism, contact the police first 

 Your insurance policy and policy number

 Details on the circumstances and damage

 Police file number (if applicable)

AFTER HOURS HOME INSURANCE CLAIMS

Need to make a claim beyond business hours?

Call the toll-free number based on the city or town you're in:


CITY

CLAIM PARTNER

PHONE NUMBER

CAMPBELL RIVER

SCM Claims Pro

1-866-292-6548

COMOX/COURTENAY

SCM Claims Pro

1-866-292-6548

DUNCAN

SCM Claims Pro

1-866-292-6548

GABRIOLA

SCM Claims Pro

1-866-292-6548

NANAIMO

SCM Claims Pro

1-866-292-6548

PARKSVILLE

SCM Claims Pro

1-866-292-6548

PORT ALBERNI

Coast Claims Service

1-250-724-3287

PORT MCNEILL/PORT HARDY

Coast Claims Service

1-855-787-2283

QUALICUM BEACH

SCM Claims Pro

1-866-292-6548

VICTORIA

Coast Claims Service

1-866-694-3111

ICBC INSURANCE CLAIMS

Need to make a claim with ICBC?

Here’s what you need to know to make the process go as smoothly as possible. When you’re ready, you can report online or by phone 24/7.

Information you'll need:

 Licence plate number of each vehicle

 Driver’s licence number for each driver

 Insurance information for non-ICBC insured vehicles

 Name and address of your preferred repair facility (if vehicle is not driveable)

 Police file number (if applicable) 

Have private auto insurance?

You will also need to call the applicable insurance company:

 Call Family Insurance: 1-800-661-4404

 Call Intact Insurance: 1-866-464-2424