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Make a home or auto insurance claim

 
Information and contact details to help make the unexpected a little less stressful. 

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HOME INSURANCE CLAIMS

Need to make a claim on your home insurance?

During business hours, our experts are your first line of defense. Call our Relationship Centre for assistance and to start your claim. Make sure you have the necessary things on hand to help with the process. 

Information you'll need:

 If your claim involves theft or vandalism, contact the police first 

 Your insurance policy and policy number

 Details on the circumstances and damage

 Police file number (if applicable)

 

AFTER HOURS HOME INSURANCE CLAIMS

Need to make a claim beyond business hours?

Call the toll-free number based on the city or town you're in:

*If your home insurance is through Intact Insurance, please call 1-866-464-2424.​

CITY 

CLAIM PARTNER 

PHONE NUMBER 

CAMPBELL RIVER 

SCM Claims Pro 

1-866-292-6548 

 

COMOX/COURTENAY 

SCM Claims Pro 

1-866-292-6548 

 

DUNCAN 

SCM Claims Pro 

1-866-292-6548 

 

GABRIOLA 

SCM Claims Pro 

1-866-292-6548 

 

NANAIMO 

SCM Claims Pro 

1-866-292-6548 

 

PARKSVILLE 

SCM Claims Pro 

1-866-292-6548 

 

PORT ALBERNI 

Coast Claims Service 

1-250-724-3287 

 

PORT MCNEILL/PORT HARDY 

Coast Claims Service 

1-855-787-2283 

 

QUALICUM BEACH 

SCM Claims Pro 

1-866-292-6548 

 

VICTORIA 

Coast Claims Service 

1-866-694-3111 

 
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ICBC INSURANCE CLAIMS

Need to make a claim with ICBC?

Here’s what you need to know to make the process go as smoothly as possible. When you’re ready, you can report online or by phone 24/7.

Information you'll need:

 Licence plate number of each vehicle

 Driver’s licence number for each driver

 Insurance information for non-ICBC insured vehicles

 Name and address of your preferred repair facility (if vehicle is not driveable)

 Police file number (if applicable)