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Protect your money: Report fraud

We work around the clock to safeguard your accounts. In the event you suspect fraud, report it right away.

Fraud: Recognize it. Report it. Stop it. 

Learn how to recognize fraud and the steps to take if you suspect you’ve been targeted. 

Recognize it

  • Phone, text, email and yes even fax or letter requests for banking or personal information.
  • Email request to “unlock” or “verify” your account
  • Email offer for a large transfer of money (inheritance, charity donation, etc.).
  • A too-good-to-be-true offer (investments, free gifts, free travel, etc.).
  • Any unsolicited communication asking you to click on a link or open an attachment
  •  Unusual transactions in your accounts


Report it

  • Don’t respond to a phone, text or email request for banking details.
  • Don't click on links or open attachments in an email or popup message.
  • Do contact us immediately if you receive a suspicious communication pretending to originate from Coastal Community Credit Union.

To report fraud, contact:
1-888-741-1010 (Monday-Friday 8am-8pm, Saturday 8:30am-4pm)
1-877-877-4006 (Outside of business hours) 



Learn how to safeguard against fraud 

All protection measures are important, but here are some things you can start doing immediately to stay secure: 

  • Passwords: Use strong and unique passwords, and change them frequently
  • Devices: Update them with the latest virus and malware protection and never disable your firewall
  • Accounts: Sign out of online banking after each session. Monitor your account activity closely
  •  Public computers: Close all sessions when done and avoid online banking or e-shopping
  •  Public Wifi: Make sure you’ve disabled file sharing and switch to cellular data for online banking or e-shopping