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UPDATES ON COVID-19: Situations are evolving rapidly. Get the latest updates here.


Contact us by phone (1.888.741.1010) or WebChat* for banking or insurance related matters Monday to Friday 8am-7pm and Saturdays 8:30am-4pm (Note that call volumes are really high everywhere right now, and we appreciate your patience). 

Please note: The 2020 Board of Directors election runs until March 25th. Be sure to vote.

Protect your money: Report fraud

We work around the clock to safeguard your accounts. In the event you suspect fraud, report it right away.

Fraud: Recognize it. Report it. Stop it. 

Learn how to recognize fraud and the steps to take if you suspect you’ve been targeted. 

Recognize it

  • Phone, text, email and yes even fax or letter requests for banking or personal information.
  • Email request to “unlock” or “verify” your account
  • Email offer for a large transfer of money (inheritance, charity donation, etc.).
  • A too-good-to-be-true offer (investments, free gifts, free travel, etc.).
  • Any unsolicited communication asking you to click on a link or open an attachment
  •  Unusual transactions in your accounts


Report it

  • Don’t respond to a phone, text or email request for banking details.
  • Don't click on links or open attachments in an email or popup message.
  • Do contact us immediately if you receive a suspicious communication pretending to originate from Coastal Community Credit Union.

To report fraud, contact:
1-888-741-1010 (Monday-Friday 8am-8pm, Saturday 8:30am-4pm)
1-877-877-4006 (Outside of business hours) 

PROTECTING YOURSELF

Learn how to safeguard against fraud 

All protection measures are important, but here are some things you can start doing immediately to stay secure: 

  • Passwords: Use strong and unique passwords, and change them frequently
  • Devices: Update them with the latest virus and malware protection and never disable your firewall
  • Accounts: Sign out of online banking after each session. Monitor your account activity closely
  •  Public computers: Close all sessions when done and avoid online banking or e-shopping
  •  Public Wifi: Make sure you’ve disabled file sharing and switch to cellular data for online banking or e-shopping

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