2-Step Verification Q&A

 
Learn all you need to know about our new security measure designed to help keep your accounts protected.

Before reviewing the Q&A, please take note of the following important dates:

July 20, 2021: 2-Step Verification launches for all Coastal Community members.
August 17, 2021: Members with the Coastal Community mobile app have until this date to update their app via the App Store on their mobile device. Updating will ensure full 2-Step Verification functionality. 

What is 2-Step Verification? 

It’s an additional and highly effective security measure we’re adding to the login process for Coastal Community online and mobile banking as well as MemberDirect Small Business. 2-Step Verification involves entering an auto-generated verification code (that you’ll receive separately through text or email) in addition to your member number and PAC.

You might already be familiar with this security feature if you have Facebook or Gmail and have ever logged into these accounts from a different device than you normally do (a work computer versus a home computer for example). 

All members who bank online will soon be required to enroll in 2-Step Verification so that everyone can benefit from this security measure. After that, you’ll only be prompted to follow through with 2-Step Verification if your login attempt is assessed as needing increased authentication. That means most members won’t have to do it often after their initial enrollment. 

Is there any troubleshooting advice?

Yes. If you are experiencing any issues with online banking, please clear your cache. For instructions on how to do this, please click on the appropriate link based on the browser you are using:

For any other browsers, please check their support site for instructions.

We will also be releasing a new update for the Android app on July 21st. Android users should ensure they update their app as soon as the new update is available. 

How does it benefit me?

Cyber threats such as malware and phishing attacks are becoming increasingly sophisticated. A stronger, more secure authentication process involving a verification code will provide an additional layer of security. 

When will I need to use 2-Step Verification? 

There are two situations where you will be prompted to follow through with 2-Step Verification:

  1. When it first launches
  2. Whenever the online/mobile banking attempt is assessed as needing increased authentication.

How do I set it up?

The process is quite straightforward. Just follow the steps once you’ve opted to enroll (you can delay enrollment for up to 30 days before it’s a requirement). Don’t forget that your verification code is only valid for 10 minutes once generated.   

If I use the mobile app, will I need to update it?

Yes, if you use the Coastal Community mobile app, you will have until August 17th to update it so that 2-Step Verification will work.

What if I don’t want this feature?

You can temporarily delay enrolling in the 2-Step Verification feature for up to 30 days by selecting the “Not Now” option. If you choose to delay, keep in mind that you will be  prompted to enroll every time you log in during the grace period. However, once the grace period has expired, you will be presented with an enrollment screen with no option to defer this important and effective security feature. You must then complete enrollment to continue with the login to online or mobile banking. 

Does 2-Step Verification replace the use of challenge questions and answers for login?

Yes it does. Because generated verification codes only last a brief time, they are more secure than challenge questions and answers. And you won’t have to worry about remembering your answers! 

Can I register for 2-Step Verification via both text and email? 

Yes. When you first enroll, you can enter only one choice (text or email) to receive notifications. However, you can update your contact information using the Profiles and Preferences screen to add another notification channel. Note: You will still need to select either text or email as your preferred method of notification, and you can only register one email and one phone number.


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